There are new instructions for the CSX Retiree Gateway. Please note the following changes.
CSX Retirees, POIs, and Terminated Employees automatically receive Retiree Gateway access on their last day as an active employee. You must reset your password every 90 days. If you are a Terminated Employee, you are only permitted access for 1 year from your termination date.
Password ResetsTo reset your password, click here.
If you are a Terminated Employee, please contact the CSX Service Desk at 1-800-CHESSIE (1-800-243-7743) for assistance in resetting your password.
Password Reset Tool Instructions
1. Open an internet browser (preferred: Internet Explorer)
2. Type: reset.csx.com in the web browser bar
3. Select “Reset Your Password”
4. Under “User:” enter your RACFID (Note: this is NOT your Employee ID)
5. Follow instructions as they appear on your screen as 2 scenarios may occur. (listed in steps 6 and 7)
6. You may be asked a series of questions and then prompted to reset your password (jump to step 10)
7. You may be asked to type in the last 4 digits of your SSN. Next, an automated email/text will be sent to you that contains a PIN number. The PIN will be sent to either your personal email address OR your mobile device.
8. Go to your personal email or text message to receive the PIN number to type into web browser.
9. Once you type in the PIN you should be prompted to reset your password.
10. The password requirements are at least 3 letters and 3 numbers. Please use an 8 character password. (Example: First 3 letters of last name, last digit of birth year, and last 4 of SSN)
Congratulations, you have successfully reset your Retiree Gateway Password! You can now use your password to login to the Retiree Gateway.
If you are not receiving the PIN via email or text, contact a Benefits Specialist at 1-800-368-5279 (904-359-2345), option zero, 7 a.m. - 6 p.m. Monday through Friday. The Benefits Department will update your contact information in the system so you receive the PIN at the appropriate email or phone number.
If you are receiving the following error code “The entered user does not exist or has not been enrolled into CSX Password Reset. Error code: 1168.” when using the password reset tool, contact the CSX Service Desk at 1-800-CHESSIE (1-800-243-7743) for further assistance.